- On Demand! Start transforming your IT organization into a strategic business partner! This webcast will help you: learn how service operations management can leverage efficiencies though task and process automation; understand closed-loop requests, change and configuration management; reduce risk by tying service desk and change functions with identity management; discover how governance plays a key role in improving service operations outcomes; and understand how ITIL v3 can help shape a better service operations environment.
Last modified: August 28, 2008, 08:00 PM EDT.
Tip: iPhone - How to Quickly Delete E-Mails
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Spotlight
IBM interviewed over 175 CIOs to see how they're bringing together business and IT to drive growth and financial success. We found that organizations with high levels of integration have experienced a 9% return on investment, and a 6% return on assets. Want to learn what else they are doing? Read our Global CIO Leadership Survey now.
Business Alignment 
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- Outside of the 3-R’s is a whole other world of important skills your new hires need to master (and they aren’t necessarily taught in the classroom), writes CIOUpdate columnist Joe Ruck of BoardVantage.
- NYSE adopts Red Hat Enterprise Linux for $140 billion-a-day trading platform.
- From hardware to hypervisor, high availability is getting a virtual boost.
Project Management
By employing simulation technologies instead of just words and schematics, you will have much happier and more engaged users and executives, writes CIOUpdate columnist Brian Cook. <p><a href="http://feedads.googleadservices.com/~a/jt61m9hvcpg0rfe0tf4spnm4q8/a"><img src="http://feedads.googleadservices.com/~a/jt61m9hvcpg0rfe0tf4spnm4q8/i" border="0" ismap="true"></img></a></p><img src="http://feedproxy.google.com/~r/CioUpdate/~4/HUi4Za4IbdU" height="1" width="1"/>
- A solid project management office (PMO) is crucial to project and, therefore, organizational success, writes PM Planet guest columnist George Hunte of CA, in Part I of this six-part series.
- You don’t have to do it all at once, writes Chris Craig-Jones of CA in Part IV this six-part series.
- In the pursuit of improving IT project delivery, many companies overlook a crucial step: benchmarking effectiveness, writes guest columnist Chris Craig-Jones, in part three of this six-part series.
Staff Management
It’s not enough to show up. You need to be prepared to clinch the deal, which requires knowing the background of the company, among other factors.
- Keeping IT rolling smoothly means paying attention to everyone, not just the best and the brightest, writes CIOUpdate columnist Laurent Duperval of Duperval Consulting.
- CIOUpdate columnist Katherine Spencer Lee of Robert Half Technology lays out six, easy-to-spot warning signs your prospect may not be a good fit.
- Outside of the 3-R’s is a whole other world of important skills your new hires need to master (and they aren’t necessarily taught in the classroom), writes Joe Ruck.
Court Bids Paper Adieu
In an ambitious effort, Seattle's King County District Court has gone paperless, with the help of EMC and other vendors.
SOA, ITIL and the Strategic CIO
While not for the faint of heart, SOA is often worth the risk and effort, writes Julie Craig of Enterprise Management Associates.
Security Flap Slams Wells Fargo Over Data Breach
Bank loan-approval staff under a microscope after about 5,000 consumer names stolen.
Will Design Flaws Flunk Firefox?
Security researcher takes aim at Mozilla's browser with a JavaScript-exploit framework.
A Revolution Threatens the Relational Database
SAP’s in-memory database technology has Oracle-killer written all over it, and nothing would give SAP greater pleasure than knocking Oracle’s database out of its current position as top-dog in the SAP database kennel.
IBM CIO Whitepaper: The New Information Agenda. Do You Have One?
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Networking
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