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- On Demand! Start transforming your IT organization into a strategic business partner! This webcast will help you: learn how service operations management can leverage efficiencies though task and process automation; understand closed-loop requests, change and configuration management; reduce risk by tying service desk and change functions with identity management; discover how governance plays a key role in improving service operations outcomes; and understand how ITIL v3 can help shape a better service operations environment.
New on Internet.com/CIO
Last modified: July 02, 2009, 09:51 AM EDT.
The Diplomacy of a Service Level Manager
The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes Ami Nahari of BT.
Last modified: July 02, 2009, 09:51 AM EDT.
The Diplomacy of a Service Level Manager
The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes Ami Nahari of BT.
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Learn how IBM can help CIOs help their companies survive and position their organizations for future growth..
Business Alignment 
Leveraging the Right Resources for Alignment
Alignment and collaboration are important for any organization, but can be especially valuable in bridging the gap between the business and IT, writes Jerome Oberlton of Mannatech.
Alignment and collaboration are important for any organization, but can be especially valuable in bridging the gap between the business and IT, writes Jerome Oberlton of Mannatech.
- Reading about collaboration in a best practices report is all well and good but Jerome Oberlton of Mannetech finds it best to experience it first hand.
- Forget the buzz, Cloud computing is for the birds, writes Rob England.
- Use these seven questions as a starting point, writes columnist Dennis Drogseth of Enterprise Management Associates.
Project Management
Selecting the Right Project Management Software
Project management software is great when it adds efficiencies but it can quickly become an albatross when it doesn’t.
Project management software is great when it adds efficiencies but it can quickly become an albatross when it doesn’t.
- Project managers are in just the right place, with just the right skills to help their organizations save money while saving our environment, writes Michelle LaBrosse of Cheetah Learning.
- New PRINCE2 specs will be unveiled on Tuesday, June 16.
- Three vendors explain why their products save you time and, therefore, money.
Staff Management
IT Security Jobs: Gov Needs 10,000 Experts
The Defense Cyber Crime Center (DC3) is conducting a talent search to find 10,000 security experts for the government.
The Defense Cyber Crime Center (DC3) is conducting a talent search to find 10,000 security experts for the government.
- Rightly or wrongly, age is considered when hiring developers, yet a more important indicator is what micro-era in software history a programmer belongs to.
- Uniting your employees when the going gets rough requires effective leadership. Dave Willmer of Robert Half Technology offers some strategies.
- Nearly 35,000 IT jobs were shed, yet the darkest period appears to have passed.
Today on Internet.com/CIO
Building a Linux App Store: Can You Help?
A Linux app store faces major challenges. Is there way such a distribution method could succeed?
Data Storage Industry: "Intense Vendor Jockeying"
A look inside the turbulence churning through the once staid data storage industry.
IT Manager's Job Changed by Cloud Computing
Perhaps IT managers should oversee software and services and leave the hardware to others.
Four Useful Tools for Social Networkers
Busy Web users can use these free services to communicate more efficiently.
Symantec's Touts Endpoint Service for IT Managers
Claiming "enterprise IT is broken," Symantec's new suite of products aims to fix it.
Most Popular Solutions
Whitepaper: iPhone for the Enterprise
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Analyst Report: Enterprise Content Management--From Strategy to Solution According to InfoTrends research, more than half of large organizations have already implemented or are developing an ECM strategy. Of those, 65% of large companies and 80% of medium-sized organizations are looking to a single ECM platform provider to fulfill their ECM strategy. |
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